ANSWERS TO YOUR QUICK QUESTIONS
If you don't see your question below, email a counselor directly (firstname.lastname@example.org or email@example.com), or send a message to our general inquiry inbox (firstname.lastname@example.org).
Most questions can be answered in our intake paperwork packet, but if you need to briefly discuss your questions on the phone: General 913-735-3384, Ben Taussig 913-735-5128, Vanessa Knight 913-735-4899.
HOW ARE YOU HANDLING COVID RIGHT NOW?
Our clinicians are available at different times and are handling viral precautions differently based on their personal/family risk factors. Speaking/emailing to each clinician will answer this questions very specifically. Our waiting room spaces are large enough for two families to sit 6 feet apart. We have many clients who are vulnerable, experiencing terminal or chronic illness, or have other circumstances that make their need for protection more intense.
DOES WHAT WE TALK ABOUT IN THERAPY REMAIN CONFIDENTIAL?
Privacy is safety. One of the most important components of successful therapy requires a high degree of trust with highly sensitive topics between a client and counselor. Every therapist should provide a written copy of their "Informed Consent" (confidential/disclosure agreement), and you can expect that what you discuss in session will not be shared with anyone. Sometimes, however, you may want your therapist to share information or give an update to someone on your healthcare team (your physician, naturopath, teachers, attorney), but by law your therapist cannot release this information without obtaining your written permission. However, state law and professional ethics require therapists to maintain confidentiality except for the following situations:
Suspected past or present abuse or neglect of children and elders to the authorities, including Child Protection and law enforcement,
If the therapist has reason to suspect the client is seriously in danger of harming self or has threatened to harm another person,
If a judge subpoenas information or testimony from your therapist.
IS THE COUNSELING YOU PROVIDE RELIGIOUSLY AFFILIATED?
No. In fact, our clinicians work with individuals who have experienced religious trauma in their pasts.
Our staff are clinically trained with clinical state licensures. The only time spirituality or religion is included in counseling work is when it's initiated by or important to the client. Our clinicians work with people from many faith backgrounds and belief/non-belief systems. If you are specifically looking for faith/spirituality to be included in your psychotherapy, just let us know! You are in control of your therapy work.
How do I cancel my session?
When you schedule an appointment with your clinician, you will receive a confirmation email which contains a link to cancel or reschedule. You can also manage your session schedule by logging into your Client Portal account. Because everyone's time is valuable and our schedules are at the mercy of the internet by having online scheduling features, we have a strict policy regarding last minute cancellations. You will receive a confirmation reminder 72 hours prior to the appointment time and have 24 hours to cancel at no charge. From 48 to 24 hours prior, you are responsible for 50% of the full session fee. Less than 24 hours from the session time, you are responsible for the entire session fee. Your counselor can adjust the appointment to a virtual session if you are unable to make it to the physical office.
How and when do I pay?
Where's my receipt?
Your payment for each session is due at the time of the session. Because our clinicians are often in "therapist" mode during these times, your payment may be processed at a different time or in batches.
We love trees. Our practice is paperless, and all records, billing/receipts, and scheduling is electronic. Your receipts will be emailed when your payment is processed.
Do clinicians see clients at either location?
Vanessa Knight is based at and manages the Union Station office. Ben Taussig is based at and manages the Leawood office.